Submit Negative Message based on ideas in Chapter 9 Essay

Submit Negative Message based on ideas in Chapter 9 - Essay Example When interacting with workers and other members of management, listening helps in avoiding confusion, helps in understanding task and the creation of a positive connection with the speaker. As a leader, one must be a keen listener of others so as to understand their ideas and concepts. The understanding these ideas are helpful in the developing of a compromised system of communication that increases the understanding of the information put across by the speaker. In order, to be an effective listener, a manager must be able to have face to face encounter with the customer and speak effectively. Words aptly spoken are like petals of gold in a silver lining. This statement is true even in leadership and organization management. Speaking must not be underestimated because it has massive influence on the people both customers and workers. It is indispensable as a leader to allow coworkers to speak. There is no sense to call a meeting and interrogate or lecture coworkers without giving them a chance to contribute their ideas. As a leader, allow coworkers to participate and write notes on the various points or issues mentioned by the workers. Do not cut the short to respond to their pleas to show courtesy and respect. In response to their ideas, share your argument with them in an orderly manner without forcing your idea or belittling their idea to make them feel inferior. It is necessary for the leader to highlight the points of argument and reasons for the decision choice made. This is noteworthy because it helps in maintaining the goals and objectives of the organization. Eff ective communication allows every member of the organization to participate in the running of the organization. During the conclusion of the meeting, the leader must summarize the main points and conclusions arrived at, so that every member present at the meeting is informed of the final decisions